Transforming Customer Interactions

As one of Kenya’s premier Business Process Outsourcing companies, our commitment lies in delivering innovative, tailor-made solutions that not only cater to immediate customer interaction needs but also foster long-term relationships.

About Us

Sema Force (EA) LTD is a leading force in the Business Process Outsourcing (BPO) landscape in Kenya. As we carve our niche in the digital contact center arena, we also provide a suite of services ranging from call center operations to Knowledge Process Outsourcing (KPO) and IT Process Outsourcing (IT-PO). Proudly serving global enterprises, we are your comprehensive solution to outsourcing needs.

End-to-End Business Services for the Modern Enterprise

In today's fast-paced global marketplace, optimizing business processes is crucial.
Delve deeper into processes that demand specialized knowledge and expertise.
In the digital era, IT processes are at the heart of business success.

Discover the Pathway to Superior Business Results


Engage in a detailed discussion with our team. We’ll delve deep to understand your unique business dynamics, customer engagement needs, and any specific communication challenges you face.




Based on our findings, we tailor our suite of services to align with your objectives. This involves integrating advanced technologies and methodologies, ensuring we craft solutions that resonate with your brand and goals.


Our seasoned experts seamlessly embed themselves into your operations, setting up robust and efficient communication channels. Throughout this phase, we emphasize minimal disruption and maximum effectiveness.



Continuous Support

As our valued partner, enjoy the reassurance of round-the-clock support. We remain committed to maintaining optimal performance, ensuring swift issue resolution, and regularly fine-tuning our strategies to keep up with evolving business landscapes.

Why Partner with Excellence

1. Data Privacy & Security
In today's digital era, safeguarding data is paramount. We prioritize your security by employing the latest encryption and cybersecurity measures, ensuring your business and customer information remains confidential and protected at all times.
2. Experience the Best
With our reputation as one of the fastest-growing BPO firms in Kenya, we are at the forefront of delivering cutting-edge solutions tailored to modern business needs.
3. All Under One Roof
From inbound to outbound services, data analytics, and beyond, we offer a vast array of communication solutions, ensuring you never need to look elsewhere.
4. Stay Ahead of the Curve
Our methods evolve with the times. We leverage the latest technological advancements and industry insights, ensuring our partners always have a competitive edge.
5. We're Always Here
Our commitment goes beyond initial service delivery. With 24/7 support and a dedicated team, we ensure seamless operations and prompt resolutions, always prioritizing your success.
Let’s Chat

    Get in touch

    Explore the Authentic Insights from our News Library

    Stay Updated with Our Latest Resources!

    Don’t worry. We won’t spam you !

    Our Partners

    × How can we help you?